Hotels Com
Reviews and Complaints
Its not accepting my card
User's recommendation: Contact Hotels.com and explain situation they were able to solve problem
Good service for changes on a reservation
User's recommendation: Read well before you reserve
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint re: web bookinh failure
- Call center great staff
- Chat is frustrating
Preferred solution: Resolution. A booking.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerHotel booking
- Easy to book
- Did not say was non refundable or able to cancel
Preferred solution: Full refund
User's recommendation: Don’t book through hotels.com
Gift voucher pin not readable
User's recommendation: My issue was resolved
Can not reach anyone on phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to speak to someone.
Preferred solution: I just want to get my code so I can re book my reservation
User's recommendation: Have a person to speak with not a recording
Bad hotel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo conection to my account
Preferred solution: Jumper to booking.com
Still waiting for refund
Misled information about room which stated that was for 2 people, but charge me for extra person.
Never return the cancellation money
User's recommendation: Not recommend
Poor customer service
Preferred solution: Full refund
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service, best reward program
- Rewards program
- Terrible customer service
Preferred solution: The reward stamps that were taken from me
User's recommendation: Try to avoid having to contact customer service
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