Hotels Com
Reviews and Complaints
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Verified ReviewerInfuriated
- Everything about hotelscom
Preferred solution: Food in my mouth
User's recommendation: Don’t use them
Can't find booking
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim for missing rewards
Preferred solution: my rewards back
REFUND
User's recommendation: Feel secure because of their customer service.
Booked wrong nights
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot allowed to stay at rhe Bufes hotel because I did not want to pay the thief attendant of the hotel.
- Choice
- Not being able to speak to a human being
Preferred solution: Full refund
Cancellation
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Grenada, MississippiExtra money was taken out of my account
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Verified Buyer | Denver, ColoradoRefund
User's recommendation: Don't use hotel.com
Cancellation issues
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Verified Reviewer | Hillsborough Township, New JerseyWarn potential hotels.com users
User's recommendation: Do not trust hotel.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vienna, ViennaStorno
Refund
Try to cancel the reservation and can’t get it done. People are stupid.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusing refund due.to hospitalization and then refusing to post review
- Everything about hotelscom
Preferred solution: Full refund
User's recommendation: Do not use Hotels.com
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