Sara B Sxt

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Verified Reviewer

Infuriated

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I spoke with a manager on the part where they failed to make the reservation at the hotel Im staying at. I had the hotel go ahead and make the reservation for me. I asked for a refund from hotels.com and they take two weeks to refund me. This never would have happened if they did their job in the first place when I payed them to make the reservation for me. Im a homeless vet and now have to wait two weeks to eat because of their mistake.
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Loss:
$157
Cons:
  • Everything about hotelscom

Preferred solution: Food in my mouth

User's recommendation: Don’t use them

Anonymous
map-marker Adelaide Cbd, South Australia

Can't find booking

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Help line non existent . No help at all. Waste of my time. I don't have 100 symbols to write what the ***
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naser Loe

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Claim for missing rewards

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Hotels Com - Claim for missing rewards
Hotels Com - Claim for missing rewards - Image 2
nstill nobody fix my issue still they did not return back my rewards no body contact me, this is a bad service from the company i must trust , i talked with three agent in hotels.come and i received an e-mail that my rewards migrated to One Key Programs i can not find this programs and one agent told me this programs for US account. i need some one have a solution its not my mistake of you have a poor IT
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Preferred solution: my rewards back

Anonymous
map-marker Pinetop-Lakeside, Arizona

REFUND

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We had booked rooms thinking I was going to have a surgery ended up being a procedure. Had booked for four days only stayed for two. Called hotel.com. Absolutely no problem returned money to PayPal quickly and efficiently. They are at the top of their game.
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User's recommendation: Feel secure because of their customer service.

Shauna Faq
map-marker Austin, Texas

Booked wrong nights

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I looked at calendar that popped up and booked wrong dates by mistake. All 4 numbers I dialed didnt answer or disconnected call. 1 phone was disconnected another call said having system problems. I need to change dates
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Ali I Mxw

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Not allowed to stay at rhe Bufes hotel because I did not want to pay the thief attendant of the hotel.

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Hotels Com - Not allowed to stay at rhe Bufes hotel because I did not want to pay the thief...
Reservation no 720508****9199 I paid for the days stay at the hotel but when I arrived the manager told me to cancel the booking with hotels.com and pay him 800tl per night. When I refused he physically threw me out of the entry to the hotel. I reported the incident to the police. I rented a room at another hotel. You should report the thief *** to the owner of the hotel. Please refund my money.
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Loss:
$100
Pros:
  • Choice
Cons:
  • Not being able to speak to a human being

Preferred solution: Full refund

Joyce J Arg

Cancellation

need a confirmation number of my cancellation. It was for Charlotte King at sapphire Beach Hotel in Saint Martin.
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Preferred solution: Full refund

Briton Wya

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Verified Reviewer
| map-marker Grenada, Mississippi

Extra money was taken out of my account

Room was already paid for and they charged me an extra 140 from my account, I didnt notice it until I looked at my bank statement
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Anonymous

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Verified Buyer
| map-marker Denver, Colorado

Refund

Hotels Com - Refund
Hotels Com - Refund - Image 2
I cancel a reservation and I'm owed a refund. When I reach out to hotel.com they tell me to contact the hotel. The hotel says hotel.com is a third party and my refund would come from them. Since I'm going no where with hotel.com ended having to dispute the charge with my bank. Not very happy that it's been weeks with no refund.
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User's recommendation: Don't use hotel.com

Anonymous
map-marker San Francisco, California

Cancellation issues

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We needed to cancel one of thee rooms and the representative was very helpfull and refund us back for the room.Great customer service.
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Renad Hvx

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Verified Reviewer
| map-marker Hillsborough Township, New Jersey

Warn potential hotels.com users

Hotels. com is a fraud. They refuse to let me use 2 nights I earned totaling $975.00 . I spent $10,000 at the ritz Carlton and earned it. They are "unable" to find the recorded conversation I had with a high level agent that guaranteed that I would be able to use the money on my next booking. They are liars and frauds. Do not use hotels.com
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User's recommendation: Do not trust hotel.com

Sandra M Wfl

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Verified Reviewer
| map-marker Vienna, Vienna

Storno

Hotels Com - Storno
Wir würden das Hotel welches wir von 27.-31. 3. 2024 bei hotels.com unter der Buchungsnummer 727578****9247 Moxy Utrecht, Heilling 1, 3523CB Niederlande gebucht haben gerne wenn irgendwie möglich stornieren. Der Zug mit dem wir angereist wären wurde kurzfristig enorm abgändert und die Verbindung von Nürnberg nach Amsterdam ist nicht gesichert... Gebucht wurde unter dem Namen Roland Kaltseis. Vielen Dank für eine rasche Rückmeldug. Mit freundlichen Grüßen Kaltseis +43 664 8****21 sandra @***.at
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Anonymous
map-marker Indianapolis, Indiana

Refund

Well when I got there I had to pay cash, and they even took the money off my card , there was no heat I was just not at all satisfied
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Anonymous
map-marker Farmington, Missouri

Try to cancel the reservation and can’t get it done. People are stupid.

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Need to cancel a reservation and it will not allow it to pull up to cancel. Even though I have a number and the hotel says it is confirmed wish theres a phone number of someone you could talk to.
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Neil V Qek

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Refusing refund due.to hospitalization and then refusing to post review

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Hotels Com - Refusing refund due.to hospitalization and then refusing to post review
Hotels Com - Refusing refund due.to hospitalization and then refusing to post review - Image 2
Non flexible on canceling reservation due to hospitalization. Would not allow me to apply charges to new reservation.
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Loss:
$179
Cons:
  • Everything about hotelscom

Preferred solution: Full refund

User's recommendation: Do not use Hotels.com

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