Hotels Com Phone Numbers and Emails

Toll-Free Number:

  • (800) 246-8357
Send Message

Customer Service:

  • (855) 877-1508
    Flight And Package Questions
  • (800) 492-9520
    Flight and Package Questions (Canada)
  • (817) 333-5170
    Flight and Package Questions, From Abroad (Charges Apply)
  • (417) 521-0845
    From Abroad
  • (888) 999-4468
    Gift Cards Redemption
  • (855) 266-4982
    Hotel Booking Protection Plan
  • (855) 334-3812
    Hotel Booking Protection Plus
  • (800) 807-6641
    Hotel Questions
  • (877) 632-4024
    Hotel Questions (Canada)
  • (417) 521-0846
    Hotel Questions (Canada), From Abroad (Charges Apply)
  • (866) 235-8814
    New Customer Concierge
  • +44 203 788 5149
    Flight and Package Questions, From Abroad (Charges Apply)
  • +44 203 027 6612
    Hotel Questions, From Abroad (Charges Apply)
  • +44 203 027 8146

Complaints/ Feedback:

  • +44 203 564 5228

Headquarters:

  • (425) 281-3128

Legal:

  • (206) 481-7200
    Copyright Infringement Inquiries
  • (877) 903-0071
    Disputes and Claims
  • (425) 679-3751
    DMCA Inquiries

Hotels Com Emails:

Complaints/ Feedback
Customer Service
Gift Cards
General Info
Responsible Disclosure of Website Vulnerabilities
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Trademark Inquiries, Trademark Inquiries
Media
Affiliates, Press Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Hotels Com Customer Service?

Most Popular Number:

(800) 246-8357
Total calls: 31 225 Issues resolved: 1 013 Last call: Mar 30, 2023

How to contact Hotels Com support by phone?

If you have a specific request, issue or any question regarding your flight, hotel or vacation rental booking, you may try to get live support from the company by phone. You may contact Hotels Com customer service by calling at +1 (800) 492-9520 or +1 (855) 877-1508.
Have some difficulties with reservation? You may call at this Hotels Com customer service telephone number: +1 (800) 246-8357 to reach the support team agent.
Customers who’re outside the US can call at +1 (817) 333-5170 to contact the company and try to get their issues resolved.

How to contact a live person in Hotels Com customer service?

The best way to contact a live person in Hotels Com is to call any of the Hotels Com support phone numbers that have been suggested above. You can call the toll-free number and speak with a customer service agent to get any kind of help. Hotels Com customer support team is available 24/7.
The other way to contact a live person is to contact the support team through Hotels.com social media like Twitter @hotelscomhelp or Facebook @Hotels.comEurope

How to contact Hotels Com via Social Media?

Hotels Com provides support through social networks. For example, company has a Twitter account @hotelscomhelp that actively replies to people regarding queries about their order or refund, so you may try to mention or quote them in your tweet to get help. For 24\7 help you can send direct messages.
There are also official Twitter accounts @hotelsdotcom and @hotelsdotcomuk. But these accounts publish information on hotels that you can reserve on the website, so it is the @hotelscomhelp account that deals with customer support.
Hotels Com also has an Instagram page: @hotelsdotcom and Facebook page: @Hotels.comEurope so you may mention or quote them in your tweet to help.

Contact Information

Hotels Com Website:

Hotels Com Help Center:

Corporate Office Address:

Hotels.com, L.P.
5400 LBJ Freeway, Suite 500
Dallas, Texas 75240
United States

Other Info (opening hours):

Mailing Address:

Hotels.com, L.P.

Attn: IP/Trademark Legal Dept.

DMCA Complaints

c/o NRAI

16055 Space Center Blvd., Ste 235

Houston, TX 77062

Hotels Com Customer Service Reviews

1.6 / 5
Poor
Pissedconsumer4433823
Reservation

Yes, I tried calling to get through to Customer Service so I could talk to a human because I was canceling one reservation and it canceled the wrong one so I...

Read full review
Mike W Xqp
About my hotel check in

She got my refund, but she did not offer anything else. They had my money for six months they made entrance off of my money, and I had to drive back from...

Read full review

Summary of Hotels Com Customer Service Calls

33.4K TOTAL
CALLS
06:19 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hotels Com?

Activation/ Cancellation Question:

  • “Cancel reservation”
  • “Problem with cancellation”
  • “Cancellation”

Refund Question:

  • “Refund”
  • “Gentleman I spoke to at hotels.com last night said that I would get a refund for my two days of living in *** at a super 8 motel and now I guess the property is saying they can't give a refund so now hotels are promising they can't give a refund eit”
  • “Refund follow up”

Request for Information Question:

  • “Need help with reservation”
  • “About my reward account”
  • “Need to talk to someone about a reservation to Amsterdam”

Payments and Charges Question:

  • “Charged incorrect amount”
  • “Dispute a charge”
  • “Wrong charge”

Return/ Replace Question:

  • “To change and confirm booking , app has a problem”
  • “Change booking”
  • “Change reservation”

Product/ Service Question:

  • “I tried to make a reservation”
  • “Book a room”
  • “Make a reservation”

Cards Question:

  • “Trying to use my gift card”
  • “Giftcard”
  • “Fraud on my card”

Account Question:

  • “Password”
  • “Online account”
  • “Recover my account”

Shipping and Delivery Question:

  • “Hotel booked had not received the booking made thru hotels.com”
  • “Booked room but hotel did not get my details”
  • “I didn't get the room”

Staff Question:

  • “Service charged but not deluverefy”
  • “Piir service”
  • “Wrong service”

Website/ Application Question:

  • “Website”
  • “Your website won't let me book”
  • “Cause your site is down”

Employment Question:

  • “Apply for the job of critiquing the ten resorts you need !”

Other Question:

  • “Booking issues”
  • “Booking change”
  • “Missing reward nights, missing receipt”

About

Related Companies

Expedia, Travelocity, Vrbo, Orbitz, Hotwire

Summary

Hotels.com is an American company. The company specializes in providing of hotel accommodation all over the world. Hotels.com is headquartered in Dallas, Texas. Hotels.com offers a wide array of services such as reservation services, rental services, and so much more. Hotels.com provides its services through the network of websites and call centers. The company offers its customers one of the best database of accommodation in the Internet: chain hotels, hostels, self-catering properties, etc. Hotels.com provides a non-stop shopping source for amenities and availability and provides customers with lodging in busy periods.

Hotels.com operates its branch offices all over Europe.

Hotels Com reviews and complaints

Hotels Com is ranked 60 out of 459 in Travel category

Area Served

USA, Canada, Europe, Asia, UK, Australia, Worldwide, Other

Payment Methods

MasterCardVISAPayPalDiscoverAmerican Express

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