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Contact Hotels Com Customer Service

How to Reach a Person at Hotels Com

Verified Contact Information

Toll-Free Number:

  • 1-800-246-8357
Call customer service
Send Message

Customer Service:

  • 1-855-877-1508
    Flight and Package Questions
  • 1-800-492-9520
    Flight and Package Questions
  • 1-817-333-5170
    Flight and Package Questions, From Abroad (Charges Apply)
  • 1-417-521-0845
    From Abroad
  • 1-888-999-4468
    Gift Cards Redemption
  • 1-417-521-0846
    Hotel Questions (Canada), From Abroad (Charges Apply)
  • 1-877-903-0071

Report Fraud:

  • 1-866-223-2092

Headquarters:

  • 1-206-481-7200
    Expedia Group

Sales/ Reservations:

  • 1-888-519-3293
    Groups

Hotels Com Emails:

Customer Service
Android App, Gift Cards
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
Affiliates, Press Inquiries
Report Fraud
Responsible Disclosure of Website Vulnerabilities
userexperience@hotels.com
customercare@hotels.com
help@hotels.com
trademarkcomplaints@expediagroup.com
Trademark Inquiries

Hotels Com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Hotels Com Phone Number
1 (800) 246-8357
Average Hold Time
00:02:56
Average Calls duration
4 minutes
Most Popular Hotels Com Email Address
customercare@hotels.com
Hotels Com Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Hotels Com Customer Service?

Most Popular Number:

(800) 246-8357
Total calls: 76 379 Issues resolved: 2 310 Last call: Apr 10, 2026

If you have a specific request, issue or any question regarding your flight, hotel or reservation & booking,cancellations & refunds, you may try to get live travel agent support from the company by phone. You may contact Hotels Com customer service by calling at +1 (800) 492-9520 or +1 (855) 877-1508.
Have some difficulties with reservation? You may call at this Hotels Com customer service telephone number: +1 (800) 246-8357 to reach the support team agent.
Customers who’re outside the US can call at +1 (817) 333-5170 to contact the company and try to get their issues resolved.

The best way to contact a live person in Hotels Com is to call any of the Hotels Com support phone numbers that have been suggested above. You can call the toll-free number and speak with a customer service agent to get any kind of help. Hotels Com customer support team is available 24/7.
The other way to contact a live representative is to contact the support team through Hotels.com social media like Twitter @hotelscomhelp or Facebook @Hotels.comEurope

Hotels Com provides support through social networks. For example, company has a Twitter account @hotelscomhelp that actively replies to people regarding queries about their order or refund, so you may try to mention or quote them in your tweet to get help. For 24\7 help you can send direct messages.
There are also official Twitter accounts @hotelsdotcom and @hotelsdotcomuk. But these accounts publish information on hotels that you can reserve on the website, so it is the @hotelscomhelp account that deals with customer support.
Hotels Com also has an Instagram page: @hotelsdotcom and Facebook page: @Hotels.comEurope so you may mention or quote them in your tweet to help.

If you need to get in touch with the Hotels.com customer service in writing, send a letter with your questions or requests to the following email: customercare@hotels.com. You can also send a message to a virtual assistant in an online chat window. To open it, follow “Support” in the top menu and click “Help” in the lower right corner.

You can contact the customer service team via the Hotels Com website in the following way:

  • Sign in to your account on the official website.
  • Scroll to the bottom of the homepage.
  • Find the Support and FAQs section and select the Contact Us option.
  • Click the Help icon in the bottom right corner of the screen to access the chat with the virtual assistant.
  • Type your question or choose the topic of your inquiry from the list to get the information you need.

Alternatively, you can browse the FAQ section for answers to your questions and guides.

PissedConsumer Club

Contact Information

Hotels Com Website:

Hotels Com Help Center:

Corporate Office Address:

Hotels.com, L.P.
5400 LBJ Freeway, Ste 500
Dallas, Texas 75240
United States

Other Info (opening hours):

Mailing Address:

Expedia Group Copyright Agent

c/o Legal Department

Expedia, Inc.

1111 Expedia Group Way W

Seattle, WA 98119

More contact details

Summary of Hotels Com Customer Service Calls

81.5K TOTAL
CALLS
03:56 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hotels Com?

Activation/ Cancellation Question:

  • “Cancel stay”
  • “Cancelled a stay”
  • “Cancel”

Refund Question:

  • “Refund”
  • “Money back”
  • “Refund k”

Return/ Replace Question:

  • “Change dates”
  • “Wrong booking date want to change it”
  • “Wrong day”

Request for Information Question:

  • “Check on a couple of things when reserving a place at seaside villas at Hilton head island sc”
  • “Question about reservations”
  • “Question about upcoming trip”

Payments and Charges Question:

  • “Charges on bill”
  • “Reservation didn't go to Hotel then I was charged twice”
  • “I need receipts for the bookings that I had with you guys it was in 2025.”

Product/ Service Question:

  • “I reserved a non smoking room and they game a smoking room”
  • “Need order # to process insurance claim”
  • “Redeeming free night is not working”

Account Question:

  • “Cuponecode does not work”
  • “I can’t get my reward for a to book a hotel”
  • “Members discount”

Cards Question:

  • “Giftcard”
  • “Want to add a gift card to my hotel stay”
  • “Gift card”

Shipping and Delivery Question:

  • “I made a reservation but when I arrived at the hotel they said they are sold out”
  • “I still haven't received my money back due to the hotels not having water”
  • “Did not get a full refund”

Staff Question:

  • “Awful customer service when checking in”
  • “Horrible customer service.”
  • “Customer service”

Website/ Application Question:

  • “Issue with app accessing a booking”
  • “App is acting up my money had been debited but keep getting error”
  • “Can’t book the hotel the app keeps searching”

Employment Question:

  • “Job cancelled”
  • “Employment Harrassment”
  • “Try to use after payroll check out”

Other Question:

  • “Room problems”
  • “Room smenities”
  • “Lied too hung up on”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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