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Contact Hotels Com Customer Service

Hotels Com Phone Numbers and Emails

Toll-Free Number:

  • (800) 246-8357
Call customer service
Send Message

Customer Service:

  • (855) 877-1508
    Flight and Package Questions
  • (800) 492-9520
    Flight and Package Questions
  • (817) 333-5170
    Flight and Package Questions, From Abroad (Charges Apply)
  • (417) 521-0845
    From Abroad
  • (888) 999-4468
    Gift Cards Redemption
  • (417) 521-0846
    Hotel Questions (Canada), From Abroad (Charges Apply)
  • (877) 903-0071

Report Fraud:

  • (866) 223-2092

Headquarters:

  • (206) 481-7200
    Expedia Group

Sales/ Reservations:

  • (888) 519-3293
    Groups

Hotels Com Emails:

Customer Service
Android App, Gift Cards
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
Affiliates, Press Inquiries
Report Fraud
Responsible Disclosure of Website Vulnerabilities
userexperience@hotels.com
customercare@hotels.com
help@hotels.com
trademarkcomplaints@expediagroup.com
Trademark Inquiries
Is this your business?

Hotels Com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Hotels Com Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email

  • The best phone number to call Hotels Com is 8002468357. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Hotels Com may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Hotels Com Customer Service?

Most Popular Number:

(800) 246-8357
Total calls: 75 150 Issues resolved: 2 268 Last call: Nov 7, 2025

If you have a specific request, issue or any question regarding your flight, hotel or vacation rental booking, you may try to get live support from the company by phone. You may contact Hotels Com customer service by calling at +1 (800) 492-9520 or +1 (855) 877-1508.
Have some difficulties with reservation? You may call at this Hotels Com customer service telephone number: +1 (800) 246-8357 to reach the support team agent.
Customers who’re outside the US can call at +1 (817) 333-5170 to contact the company and try to get their issues resolved.

The best way to contact a live person in Hotels Com is to call any of the Hotels Com support phone numbers that have been suggested above. You can call the toll-free number and speak with a customer service agent to get any kind of help. Hotels Com customer support team is available 24/7.
The other way to contact a live person is to contact the support team through Hotels.com social media like Twitter @hotelscomhelp or Facebook @Hotels.comEurope

Hotels Com provides support through social networks. For example, company has a Twitter account @hotelscomhelp that actively replies to people regarding queries about their order or refund, so you may try to mention or quote them in your tweet to get help. For 24\7 help you can send direct messages.
There are also official Twitter accounts @hotelsdotcom and @hotelsdotcomuk. But these accounts publish information on hotels that you can reserve on the website, so it is the @hotelscomhelp account that deals with customer support.
Hotels Com also has an Instagram page: @hotelsdotcom and Facebook page: @Hotels.comEurope so you may mention or quote them in your tweet to help.

If you need to get in touch with the Hotels.com customer service in writing, send a letter with your questions or requests to the following email: customercare@hotels.com. You can also send a message to a virtual assistant in an online chat window. To open it, follow “Support” in the top menu and click “Help” in the lower right corner.

You can contact the customer service team via the Hotels Com website in the following way:

  • Sign in to your account on the official website.
  • Scroll to the bottom of the homepage.
  • Find the Support and FAQs section and select the Contact Us option.
  • Click the Help icon in the bottom right corner of the screen to access the chat with the virtual assistant.
  • Type your question or choose the topic of your inquiry from the list to get the information you need.

Alternatively, you can browse the FAQ section for answers to your questions and guides.

PissedConsumer Club

Contact Information

Hotels Com Website:

Hotels Com Help Center:

Corporate Office Address:

Hotels.com, L.P.
5400 LBJ Freeway, Ste 500
Dallas, Texas 75240
United States

Other Info (opening hours):

Mailing Address:

Expedia Group Copyright Agent

c/o Legal Department

Expedia, Inc.

1111 Expedia Group Way W

Seattle, WA 98119

More contact details

Hotels Com Customer Service Reviews

1.9 / 5
Poor
See all 6K reviews
Royston Amv
Unacceptable customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

The customer service claims that they can only do what policy states per the hotel you stayed at. The hotels dont have any management over the general manager at the hotels so there isnt anyone to keep the staff standards up to par. Unacceptable customer service.

Christine H Qzs
I will never use this company again

Deplorable hotels and no help trying to get a refund so I could go on to another hotel
Section 8 and drug users were all over the hotel and I was afraid for my safety

Shereese Vho
Unsatisfied with current response from hotel
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Hotels.com tried to help with resolving the issue. The hotel was unwilling to accommodate due to the government shutdown.

Natia Ree
Bad at first then good

Awful at first cause nowhere on the online pages I was directed to could I find an issue that fit my problem. Once I got the phone number through pissed consumer it was great. Got help immediately and issue was resolved

How Good is Hotels Com's Customer Service?

Courtney Qre
Courtney Qre
Feels Disappointed | Aug 26, 2025

Worst experience! They knew we didnt stay because they couldn’t find a code and we had to drive out 1 1/2 hours for a bed that night. They originally denied our refund, even with insurance, and it took me over an hour and after I finally got to a manager after not taking their *** answers I finally got a refund. I will NEVER use their service again and will tell everyone I know not to use them as well

Read full quote
Amisha Rhz
Amisha Rhz
Feels Disappointed | Aug 20, 2025

I have spoken to two different agents to resolve an issue with a reservation. I thought that the first agent had eliminated the problem until I saw on the hotel.com website that my reservation issue had not be resolved. The second agent was not able to solve my problem.

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Tiffany S Aji
Tiffany S Aji
Feels Disappointed | Aug 08, 2025

Horrible

Read full quote
Jemiah Gjs
Jemiah Gjs
Feels Disappointed | Jul 14, 2025

Horrible and dirty

Read full quote
Claudetta Tly
Claudetta Tly
Feels Disappointed | Jul 05, 2025

Mo way yo get an overcharge explained by an actual person. Given several numbers all not valid.

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Laniya Ukc
Laniya Ukc
Feels Disappointed | Jul 03, 2025

It’s a run around! They said the hotel can’t refund my money and hotel says hotels.com has to refund it.

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Summary of Hotels Com Customer Service Calls

80.2K TOTAL
CALLS
03:54 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hotels Com?

Activation/ Cancellation Question:

  • “Cancellation policy for upcoming trip”
  • “Cancel reservation”
  • “Cancel a reservation”

Refund Question:

  • “Refund”
  • “Need my money back”
  • “Need a refund because the hotel air-conditioning was broke and they couldn’t move me to another room”

Return/ Replace Question:

  • “I need to change my reservation date.”
  • “Because of an emergency I would like to change my first night on Friday November the 7th to Sunday November the 9th”
  • “Change booking”

Request for Information Question:

  • “Need help from a representative”
  • “Human assistance required”
  • “I need a humans assistance”

Payments and Charges Question:

  • “Denise transactions from bank?”
  • “About charge on my card”
  • “Over charged”

Product/ Service Question:

  • “Bed bugs”
  • “Room error”
  • “Complaint:refund”

Account Question:

  • “My American Airlines account was not credited points for my recent booking and stay from hotel.com.”
  • “Disabled Gmail account”
  • “Combining 2 accounts”

Cards Question:

  • “Card”
  • “Trying to add gift card on app”
  • “2 gift cards”

Shipping and Delivery Question:

  • “No room when arrived”
  • “I did not get credit for my payment”
  • “Right hotel wrong location”

Staff Question:

  • “Customer service”
  • “Extend my room and rude house keeper”
  • “Customer service complete”

Website/ Application Question:

  • “Issues with use of site”
  • “Booking site is not working as it should”
  • “Website Issues”

Employment Question:

  • “Job cancelled”
  • “Employment Harrassment”
  • “Try to use after payroll check out”

Other Question:

  • “Wuestion”
  • “Réservation”
  • “Check out a reservation”

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