Hotels Com Phone Numbers and Emails

Toll-Free Number:

  • (800) 246-8357
    Changes and cancellations

Customer Service:

  • (800) 246-8357
    Changes and cancellations
  • (855) 877-1508
    Flight And Package questions
  • (800) 492-9520
    Flight and Package questions Canada
  • (817) 333-5170
    Flight and Package questions, From abroad (charges apply)
  • (888) 999-4468
    Gift Cards Redemption
  • (800) 807-6641
    Hotel questions
  • (877) 632-4024
    Hotel questions Canada
  • (417) 521-0846
    Hotel questions Canada, From abroad (charges apply)
  • (417) 521-0845
    Hotel questions, From abroad (charges apply)
  • (866) 235-8814
    New Customer Concierge
  • +44 203 788 5149
    Flight and Package questions, From abroad (charges apply)
  • +44 203 027 6612
    Hotel questions, From abroad (charges apply)
  • +44 203 027 8146

Complaints/ Feedback:

  • +44 203 564 5228

Headquarters:

  • (425) 281-3128

Legal:

  • (206) 481-7200
    Copyright Infringement Inquiries
  • (877) 903-0071
    Disputes and Claims
  • (425) 679-3751
    DMCA Inquiries

Hotels Com Emails:

Complaints/ Feedback
Customer Service
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Trademark Inquiries
Media
Press Inquiries
More phone numbers and emails Less phone numbers and emails

Hotels Com Contact Information

Hotels Com Website:

Hotels Com Online Chat:

Corporate Office Address:

Hotels.com, L.P.
5400 LBJ Freeway, Suite 500
Dallas, Texas 75240
United States

Other Info (opening hours):

Mailing Address:

Hotels.com, L.P.

Attn: IP/Trademark Legal Dept.,

DMCA Complaints

c/o NRAI

16055 Space Center Blvd., Suite 235

Houston, TX 77062


Other Locations:

Angel Building, 407 St John Street,

London, England EC1V 4EX, GB


Suite 3101-07 & 10-13, 31/F The Centre,

99 Queen's Rd, Hong Kong, Hong Kong 999077, HK

Edit Business Info

Hotels Com Rating Based on 795 Reviews

Rating details

1.7
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Billing Practices

Rating stats

Rating trend

Summary of Hotels Com Customer Service Calls

18.8K TOTAL
CALLS
08:11 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hotels Com Customer Service?

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancellation of hotel”
  • “My cancelled booking was charged”

Refund Question:

  • “Refund”
  • “Hotel said they weee closed and refused refund”
  • “Refunds”

Request for Information Question:

  • “To ask a question”
  • “Checking on a reservatyon”
  • “Need help with booking”

Payments and Charges Question:

  • “Discount code”
  • “Improper/unnecessary charges”
  • “Unknown charge”

Return/ Replace Question:

  • “Change already checked in reservation”
  • “Change reservation”
  • “Change booking”

Product/ Service Question:

  • “Booking issue”
  • “Trying to book a room”
  • “Book another night”

Cards Question:

  • “Card was charged”
  • “Gift card not working”
  • “I have a Hotels gift card I want to use.”

Shipping and Delivery Question:

  • “I could not get the coupon to work”
  • “Never received credit for staying at 2 hotel”
  • “I didn't get my points Back into my account when I canceled a reservation”

Account Question:

  • “Want my account number”
  • “Account belp”
  • “Want to make sure you are adding my most recent reservation to my rewards account”

Staff Question:

  • “Customer service requested”
  • “To talk to a customer service agent”
  • “Customer service”

Website/ Application Question:

  • “Website Issues”
  • “App not working”
  • “Website not working to book”

Other Question:

  • “Standing outside Econo lodge and we paid for our room and no one will come to front desk for our check in. We are freezing outside.”
  • “Change date on reservations”
  • “Covid 19”

About

Hotels Com Terms of Service
To read more: https://ssl.hotels.com/booking/coupon_terms_conditions.html
Hotels Com Privacy Policy
To read more: https://www.hotels.com/customer_care/privacy.html
Hotels Com FAQ
To read more: https://service.hotels.com/en-us/
Top Hotels Com Services

Room Booking, Customer Care, Rewards Program

Hotels Com Pros and Cons

Pros: Easy to book, Low prices, Earn free nights, Price was competitive, Easy to use

Cons: Hard to contact, Biiled charges, Customer care support, Cant contact customer service, Terrible customer service

Related Companies

Expedia, Travelocity, VRBO, Orbitz, Hotwire

Summary

Hotels.com is an American company. The company specializes in providing of hotel accommodation all over the world. Hotels.com is headquartered in Dallas, Texas. Hotels.com offers a wide array of services such as reservation services, rental services, and so much more. Hotels.com provides its services through the network of websites and call centers. The company offers its customers one of the best database of accommodation in the Internet: chain hotels, hostels, self-catering properties, etc. Hotels.com provides a non-stop shopping source for amenities and availability and provides customers with lodging in busy periods.

Hotels.com operates its branch offices all over Europe.

Hotels Com reviews and complaints

Hotels Com is ranked 277 out of 1431 in Hotels and Resorts category

Area Served

USA, Canada, Europe, Asia, UK, Australia, Worldwide, Other

Payment Methods

MasterCardVISAPayPalDiscoverAmerican Express

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