Hotels Com - Refusal of refund
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do not book with the site. I did everything I could to cancel a reservation that I made, and it was prepaid.
The manager of the hotel said I would get a full refund, but hotels.com is holding this up. They are basically stealing over $1000 from my handicapped person who had a reservation at a resort for a few days to use the hot tub for therapeutic reasons. The hot tub broke, and they informed me of this, and the manager said I could have a full refund. However, hotels.com doesn't think so.
This is bad customer service. They are basically stealing from a poor disabled person. I'll still be paying for this trip in a year, and I've never gone on it.
But hotels.com is OK with that. They call that fair!
User's recommendation: Until I get a refund, I don’t believe others should trust this site.
Monetary Loss: $727.
Preferred solution: Full refund.
Hotels Com Pros: Non.
Hotels Com Cons: Steal money when not authorized.
Location: Geneseo, New York
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Comments
Please avoid publishing any personal information and promotional content
The hotel has no authority to approve or issue refunds when you use a third party booking site. The hotel can only edit your reservation as stayed as booked, canceled >24 hours, canceled
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