Hotels Com
Reviews and Complaints

I went through the Affirm website to Hotels.com to book a hotel. Was supposed to have payments through Affirm.

Instead, Hotels.com hit my account for the entire amount...no Affirm...just an $800 hit on my account.

Terrible. Would highly suggest not using Hotels.com.

Days Inn by Wyndham in Madison Heights Michigan is roach infected and when I asked for a refund the refuse. I've reached out to the BBB and OSHA and well as my local news station

Couldn't solve advised Couldn't reach Marriott to discuss returning my money due illness to request to cancel and reimburse me over 500.00 I paid for protection insurance as well after 4 phone calls issue has still not been resolved 500.00+ may not be much money for a million $+ hotel but for me it is a lot of $

I Glenn Raymer had made a Booking on Hotel.com thinking its an Australian company but it turned out be American. I was told according to Protcal that i will get my money back into CommonwealthBank within 24-48 hours.They take you money in few seconds but return in 10-15 days.I see no logic in the greedy behaviour and deceptive Ameriacn company.Amen. I am furious

I went to check into my hotel and was told that my reservation was canceled I'm not sure why, but it was. no room no refund smh very upset

They still have not refunded my money. They were very unprofessional, and in my opinion, because they had no accessible room, they acted like complete jerks.

I would like them to now refund my $94.09, and they act like they don't have to give it back to me! They cannot just steal my money, so I'm going to call Fox13 News and Channel 2 News to see if they want to run a story on these shady practices by this motel.

Not good, not very accommodating to the customers. I was not happy and not sure if this issue was resolved

I booked 2 rooms 2 nights at quality inn in bulletin starting tomorrow but my daughter starting Labour and I have to be with her so I need to cancel

Thanks

I place an reservation than had to cancel. I had no way to clarify what phone or email I used.

So I had to wait to get the info.

The place was nice to give my reservation number but couldn't cancel. To do better

Had a hotel claim our reservation didn't exist and we were turned away late at night. Hotels.com had done nothing to help since they can't reach the hotel staff.

I was not able to make the reservation, and they helped get me a full refund on the reservation and insurance.

I kept waiting for a representative; no one answered even after connecting the phone. I only heard background noise.

Never got to stay, cancelled the room, and haven't got my money back yet. The hotel manager is the one who told us to cancel, and I never got my money back.

They canceled my hotel reservation and me and my daughter stuck in McDonald its 30 degrees outside and we have no where to go!!! And they kept my money never sent a email to me!!